Load–shedding has changed the landscape for retailers
- Reduction in household spending across all retail categories except groceries due to expensive household debt resulting in less disposable income.
- Consumers are now more digitalised and with the ability to use AI to find products, interact with brands, do research and create shoplists
- 74% of the online delivery market is concentrated with one brand
- Channel trends reveal that the frequency of daily/weekly shopping across all channels increasing
- Looking ahead, 50% plan increase online shopping activity
